The WHO Global Framework on Patient and Family Engagement aims to make a difference by encouraging and building capacity for engagement between health professionals and patients/people. The project will focus on ways to engage and empower patients, families and the community as well as health professionals. It will support the WHO global strategy on people-centred and integrated health services and also quality universal health coverage. A Global Expert Consultation to develop the WHO Framework was held by WHO in partnership with the Gordon and Betty Moore Foundation, chaired by Sir Liam Donaldson.