The Inter-Agency Standing Committee Reference Group on Mental Health and Psychosocial Support in Emergency Settings (IASC MHPSS RG), co-chaired by the World Health Organization (WHO) and the International Federation of Red Cross and Red Crescent Societies, developed a guide[i] on strengthening effective communication and basic psychosocial skills during the coronavirus disease (COVID-19) pandemic. The target audience are individuals who are affected by COVID-19 or who support the response in any capacity, for example:
- anyone trying to take care of themselves, their families, friends, colleagues or vulnerable people in the community, to help them cope with difficult emotions and restrictions;
- health professionals such as doctors, nurses, counsellors or social workers;
- first responders such as law enforcement officers, ambulance drivers or firefighters;
- individuals who keep services functioning for the benefit of all, such as workers in food supply/preparation, pharmacies, funeral parlours, transportation, government, utilities or sanitation; and
- supervisors or managers supporting staff or volunteers.
The guide is presented in the form of comic illustrations, and consists of modules on:
- taking care of and maintaining one’s own health and well-being;
- supportive communication in everyday interactions;
- helping people to help themselves regain control of the situation, access practical support and manage their problems better;
- supporting people who are experiencing stress to identify when to call specialized service providers; and
- helping in specific situations such as working in care homes, law enforcement, displacement or refugee situations, and supporting those who are grieving.
Read the full case study:
[i]IASC. Basic Psychosocial Skills – A Guide for COVID-19 Responders; 2020 https://interagencystandingcommittee.org/system/files/2020-05/Basic%20Psychosocial%20Skills-%20A%20Guide%20for%20COVID-19%20Responders.pdf
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