Health Services Performance Assessment
Assessing and monitoring health services performance based on a primary health care (PHC) approach is critical to inform: the planning and management of integrated health services and delivery channels; how to address barriers to timely access to care; and the quality improvement of services that respond to people’s needs along the full continuum of care (from health promotion and prevention to diagnosis, treatment, rehabilitation and palliation). However, many countries face major challenges and gaps in data systems and capacities required to effectively assess, monitor and improve the performance of high-quality integrated people-centred health services that are delivered when and where people need them, leaving no one behind.
The Health Services Performance Assessment unit is responsible for the provision of innovative methods and tools to support building country capacities in data generation, analysis and use to strengthen integrated health service delivery at all levels of the health system. Technical guidance and support are designed for easy country adaptation and use within country health sector planning, monitoring and review processes, and based on WHO normative standards for monitoring health systems and services through a PHC lens.
Publications
Primary health care measurement framework and indicators: monitoring health systems through a primary...
Primary health care (PHC), as outlined in the 1978 Declaration of Alma-Ata and again 40 years later in the 2018 World Health Organization (WHO) and United...
Web annex: technical specifications - Primary health care measurement framework and indicators: monitoring...
This document provides technical specifications for each indicator included in the menu of indicators proposed for primary health care (PHC) measurement...
To better understand the extent of health system and essential health service disruptions caused by the COVID-19 pandemic, WHO has conducted four rounds...
Third round of the global pulse survey on continuity of essential health services during the COVID-19...
To better understand the extent of essential health service disruptions caused by the COVID-19 pandemic, WHO has conducted three rounds of the Global...
Analyzing and using routine data to monitor the effects of COVID-19 on essential health services: practical...
This practical guide can be used to help countries monitor and analyse the impact of COVID-19 on essential health services to inform planning and decision-making....
Use and contentThe Community needs, perceptions and demand: community assessment tool can be used by countries to rapidly assess and respond to community...
Second round of the national pulse survey on continuity of essential health services during the COVID-19...
To better understand the extent of disruptions to essential health services caused by the COVID-19 pandemic, in early 2021 WHO launched the second round...
Use and content The Continuity of essential health services: Facility Assessment Tool can be used by countries to rapidly assess the capacity of health...
Use and contentThis tool was developed to assess present and surge capacities for the treatment of COVID-19 in health facilities. It allows health facilities...
Pulse survey on continuity of essential health services during the COVID-19 pandemic: interim report,...
The Pulse survey on continuity of essential health services during the COVID-19 pandemic aimed to gain initial insight from country key informants...
Use and contentThis self-assessment tool is designed for acute health-care facilities (i.e. tertiary and secondary) but can be modified for the use in...
Rapid hospital readiness checklist: Interim Guidance
Access the tool: Rapid hospital readiness checklist: tool Use and content Countries can use this checklist of hospital governance, structures, plans and...