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Quality of care guidance and tools
WHO Patient Safety and Quality of Care unit develops and provides guidance and tools to support improving quality of care across the health systems and at the point of care. These tools and guidance assist policy makers, programme managers, health care providers and partners to set national direction on quality of care, and identify and implement contextually adapted actions and interventions.
Quality health services: a planning guide
The planning guide focuses on actions required at the national, district and facility levels to enhance quality of health services, providing guidance on implementing key activities at each of these three levels.
This planning guide supports country efforts to improve quality in health service delivery. It helps you to conduct guided actions designed to enhance quality at the national, district and facility levels of the health system. It highlights the need for a "systems approach" to enhancing quality of care, and for a common understanding of essential activities among all relevant stakeholders. Before you get started, we recommend you briefly visit the WHO Quality of Care web page to remind yourself why quality is important in health services.
Quality health services: a planning guide
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Quality of care in fragile, conflict-affected and vulnerable settings
Fragile, conflict-affected and vulnerable (FCV) settings is a broad term describing a range of situations including humanitarian crises, protracted emergencies and armed conflicts. In FCV settings delivery of quality health services faces significant challenges, including disruption of routine health service organization and delivery systems, increased health needs, complex and unpredictable resourcing issues, and vulnerability to multiple public health crises. Despite the difficulty of addressing quality in FCV settings, the need is acute, given the significant health needs of the populations in such environments and the increasing numbers of people for whom FCV settings are home.
WHO is working with Member States, the Global Health Cluster, and technical and academic partners to support action to address quality in FCV settings. Building on the foundations of the WHO National quality policy and strategy initiative, WHO has developed a technical document, “Quality of care in fragile, conflict-affected and vulnerable settings: taking action”. The document outlines a practical approach to action planning and implementation of quality interventions in FCV settings and is accompanied by a curated compendium of tools.
On March 16th 2021, WHO hosted a webinar to introduce the WHO technical package on quality of care in fragile, conflict-affected and vulnerable settings. Recording of the webinar and related information is available here.
Quality of care in fragile, conflict-affected and vulnerable settings: tools and resources compendium
In fragile, conflict-affected and vulnerable settings there is an urgent need for action on quality of health care, given the significant health needs...
Quality of care in fragile, conflict-affected and vulnerable settings: taking action
In fragile, conflict-affected and vulnerable settings, delivery of quality health services faces significant challenges, including disruption of a routine...
Quality of care is central to population health. In recent years, several publications on quality of care have added to global knowledge and called for...
Twinning Partnerships for Improvement
WHO Twinning Partnerships for Improvement (TPI) is an innovative approach utilized for improving different aspects of health service delivery. When people work together, they have more opportunities to learn from each other, this is why TPI values the institution-to-institution partnerships to support long-term efforts on quality of care. This is important in achieving Universal Health Coverage (UHC) and resilient health systems.
TPI is based on a “doing while learning” model in which the collaboration, co-development, and sharing of knowledge are key elements. WHO supports institutions in establishing strong relationships, implement effective improvements and spread the learning across local, regional and national health systems.